|
Question about placing an order
Question about receiving an order
Available forms of payment
Other question about a game I have ordered
Q: How does ordering work / how do I receive my order?
A: Our very trusted e-commerce partner BMT Micro, Reflexive Entertainment,
or Trymedia will handle your order. Each e-commerce partner is very respected
in the shareware industry with many years experience.
After payment is received you receive instructions via email to download your
game(s) and activate full versions. This email typically arrives within minutes
of an online credit card order. You will also be mailed your order on CD if you
chose to receive it this way. Some full versions of games provided via Trymedia
or Reflexive may also activate immediately upon purchase.
Q: Why is ordering safe?
A: Our very trusted e-commerce partners BMT Micro, Reflexive Entertainment,
or Trymedia will handle your order. Each e-commerce partner is very respected
in the shareware industry with many years experience.
Our online order forms are protected by rock-solid SSL encryption plus your
personal information will be kept completely secret and never shared with anyone
else. Your credit card information is so secure that even we don't have access
to it, only our e-commerce partner does. Thus you are completely safe using your
credit card, debit card, and more without risk!
Q: Is our guarantee for real?
A: Absolutely yes! We've provided excellent service since 1998 and will for
many years to come. We are so sure you'll love your game, if you don't like it
we give you a 60 day refund with no questions asked.
Q: What is the multi-pack discount?
A: Save 35% on every order of 2 or more games. While ordering simply select
any additional games to get your discount and save. Discount limited to indicated
games only.
Q: How many computers can I install the game on?
A: Sometimes you may wish to install the game on your home computer, a work computer, or a children's computer.
You may install each game you order on up to 2 separate computers. If you need to install any game on to more
computers then you must order additional copies.
Q: I paid for my game but have not received it yet.
A: You should receive download instructions for your game via
email after completing your order.
Here are the most common reasons for not receiving your
instructions
- You entered the wrong email address. Please DOUBLE CHECK that you
are using the correct email address, this is the most common cause of this problem!
- Your email box is full.
- Your email box is disabled (aol users).
- You are using spam filtering software that incorrectly filtered out the download
instructions. Check any possible bulk email folders and try turning your spam
filter off.
- You are using an anonymous email account such as from yahoo or hotmail. Such
email addresses are subject to a few hours manual processing delay, 24 hours maximum.
If you still do not receive your download instructions after
correcting the above, please contact us
to let us know you need your download instructions resent. When contacting us,
enter your full name so we can look up your order. Once again, Please
DOUBLE CHECK that you are using the correct email address.
Q: I received my download instructions but cannot download
the game.
A: Some systems such as AOL may prevent you from downloading the
games. Try copying and pasting or manually typing in download link from the email
into your web browser's url bar. Also please check your system settings (such
as your AOL security controls) and temporarily decrease your security level while
you try the download.
If you still cannot download the games, please contact
us to let us know you need us to send manual download instructions.
Q: I need to re-download a game I purchased, how can I do that?
A: See the recover prior order help center.
We WILL lookup your order and only if found will send you
a new download link. Please DO NOT bother with bogus inquiries.
Q: Can I get a game on CD-ROM?
A: While ordering select the order on CD ROM option (if available) to receive your order on CD ROM for the additional price as shown. If you do not see an order on CD ROM option then the option is not available for that game. The price shown is valid internationally for all countries.
You may additionally download your order if desired, you do not have to wait to get your CD ROM. CD ROM is great for backup purposes, for computers that do not have internet access, and more.
If you have already placed your order and wish to get your game on CD ROM then please
Contact Our Ordering Service BMT Micro and let them know what your order ID was and what games you wish to receive on CD ROM.
You are also free to burn the downloaded games on to a CD ROM yourself in you have access to a CD ROM burner.
There is no additional shipping and handling fee for the CD ROM, this is included in the price. The CD ROM price is valid world wide.
Q: How do I order from an international / non-USA country?
A: We accept many forms of payment to assist international customers.
Most international customers use a credit
card / debit card or PayPal. Your credit
card company will automatically charge you the appropriate local currency amount
plus they typically charge a small percentage fee for the currency conversion.
Otherwise use a money order or cashier's check
made out for the exact specified amount in USD (must be in USD, not your local
currency). You can get a money order from your local post office, bank, and many
other places. Sorry personal checks are not acceptable for international orders.
In addition Switch/Solo (UK customers) and Deutsche Bank wire transfer (German/EU
customers) are available.
See
this currency converter. This converter will give you a close estimate of
what you will be charged in your local currency.
Q: What forms of payment do you accept?
A: For your convenience we accept the following methods of payment. Click any
method for more details.
Q: How do I pay by credit card or debit card?
A: When placing your order select the payment method "Credit Card"
and enter your credit card or debit card information when requested. You will
receive your order after your credit card has been sucessfully charged.
We accept the following credit cards:
American Express
Carte Blanche
Diner's Club
Discover
Eurocard
JCB
MasterCard
Novus (All variations)
Optima
Visa
Switch/Solo (UK only)
Maestro (not Maestro Eurocard)
In addition we accept the following debit cards:
VISA/MC Debit Cards
Q: How do I pay via PayPal?
A: When ordering choose the payment method "PayPal". You will be
provided instructions to complete your order via PayPal after you enter your order.
After you complete entering your order on our website, follow those instructions
to complete your payment and receive your order.
Once you complete your payment using Paypal using electronic payment methods
such as credit card, it typically takes up to 12 - 24 hours for your order to
complete and for you to receive your order. If you choose to pay via check or
money order via Paypal then futher delays will occurr.
Q: How do I pay via Deutsche Bank wire transfer?
A: EU customers may find using Deutsche Bank's wire transfer to be a great
option. When ordering choose the payment method "Deutsche Bank". You
will be provided instructions to complete your order via Deutsche Bank wire transfer
after you enter your order. Follow those instructions to complete your payment
and receive your order.
Q: How do I pay by personal check, money order, or cashier's check?
A: When ordering choose the payment method "pay by mail" and follow
the printable mail order instructions that your are provided. Your order will
be sent to you via email once we receive your payment by mail.
USA customers may pay by personal check, money order, or cashier's check made
out to the requested amount.
International / non-USA customers can use money order or cashier's check made
out to the exact specified amount in USD (must be in USD, not your local currency).
You can typically get a money order from your local post office, bank, and many
other places. Sorry personal checks cannot be used for non-USA orders.
Q: How do I pay by phone?
A: Select pay by phone when placing your order and speak with the operator.
Only available for USA orders.
|
